Return Policy

30-Day Return Policy

For returns due to a change of mind or personal preference (e.g., color, size, or style), you may request a return within 30 days of delivery.

Important Notice:

• A 20% restocking fee applies to all returns.
• Return shipping is provided at no additional cost.

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How to Return Your Rug

1. Contact Us: Reach out within 30 days of delivery to initiate your return.
2. Get Authorization: We'll provide a return authorization number and shipping instructions.
3. Package Securely: Pack the rug in its original packaging to ensure safe return.
4. Ship Back: Use our prepaid return shipping label or arrange your own trackable service.
5. Get Refunded: Receive your refund (minus the 20% restocking fee) within 5-7 business days after inspection.

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Return Conditions

✔ Eligibility Requirements

• The rug must be in its original, unused condition.
• Returned in its original packaging.
• Returned within 30 days of delivery.
• No signs of use, wear, stains, or damage.

✘ Not Eligible for Refund

• Items showing signs of use, wear, stains, or damage.
• Custom or personalized rugs.
• Items not returned in original packaging.
• Returns requested after 30 days from delivery.

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Refund Calculation

• Restocking Fee: 20% fee deducted from refund.
• Free Shipping: Prepaid labels provided at no cost.

Example: For a $100 rug, your refund would be $80 ($100 - $20 restocking fee). No shipping costs deducted!

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Damaged or Defective Items

If your rug arrives damaged or defective, please contact us immediately.

• Take photos of the damage and packaging.
• Contact us within 48 hours of delivery.
• We'll arrange for an immediate replacement or full refund.

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Ready to Start a Return?

We'll guide you through each step. Please contact us to start the return process.